Waisted over a year with this place thank god they got more help did two rounds of ivf didn’t work after you find out it didn’t work you can’t even talk to your doctor for 3 to 5 months out to go over anything after you complain to the big bosses they find you a spot. Told me everything looked great had 2 perfect embryos and had them tested and still didn’t work? I think they hurried and took everybody that they could and didn’t really pay each patient that much time I will not deal with any one I had in the past I want a whole new team of nurses and doctor this is ridiculous I spent my life savings on this joke of a place for this not to work with no good explanation. But they want you to pay for all the difference test that doesn’t even guarantee you a baby why have patience do everything and nothing works. Just because your doctors or nurses that doesn’t mean you’re good ones. Lesson learned still won’t change anything or get my money or time back.

took 6 months to finally see any one. i should of known when I did not get an appointment confirmation. I got there and baystate told me they moved to the main building. I got there and they literally abandoned ship! they shut down without any notice to patients. when I got to the main baystate building it was Boston IVF, not Baystate. They were great and really apologetic for what happened but I had to start the process over as a new patient. luckily I haven’t started any treatment at baystate. i cannot believe they did not send out any notice

In shock and worst communication. I have been going here since Feb 2023 and had great experiences with majority of the nurses and team. After 3 IUIs didn’t work and I stated I wanted to go to IVF, they proceeded to tell me that there is a ONE YEAR waitlist to start IVF and a 3 month waitlist to even speak to the doctor. Not one nurse told me about the waitlist for IVF even though I clearly stated during the last ultrasound that if it doesn’t work I wanted to do IVF. Transferred infertility treatments to UMass Infertility.

The team at Baystate reproductive are some of the kindest, most knowledgeable, and caring individuals I’ve received care from. Our journey has not been easy but having them by our side has truly made this better. While it did take a while for our initial appointment, once we were in the door, appointments were fast and responses for questions either via call or made through the portal were extremely timely and detailed.

Absolutely awful. GO TO UCONN FERTILITY IF YOU NEED ANYTHING. Dr was extremely rude, told husband and I who’d been trying over a year “at least you haven’t had a crying baby” . Nurse then proceeded to talk about her kids the entire time. Beyond insensitive. Threw a bunch of tests with little explanation at us. Then Never called again. Was told in June no follow up scheduling due to wait to expect around September- noone ever followed up or called. We got tests done same thing noone ever called to review negative results at all we were left to review alone. Most disgusting experience I’ve ever had.