I would give zero stars if I could. The nursing team is a disgrace. After 3 rounds of IVF, I thought the endless hormone shots, pregnancy loss, financial burden ect would be the worst of it... I was wrong. The most stressful and difficult part was dealing with the nursing staff. I was literally forgotten about MULTIPLE times in the middle of my treatment cycles. If you're wondering how there's such wildly different experiences in the review section, it's because they take advantage of people's desperation by periodically offering discounts and giveaways in exchange for positive reviews on google to offset all the negative reviews.. I suggest reading the 3 stars and under for a more accurate picture!

I love Boston IVF! The team is a well oiled machine with such efficiency. The team has excellent communication, compassion, and really looks out for their patients best interest. Thank you for all your hard work!

They don’t follow anything you state. I felt like a number and not a patient. When you call to ask questions, they don’t answer them, but they constantly bring up money owed. When I have paperwork from my insurance that it was paid, and they are trying to make me double pay. I’m over the games they want to play. update: When I have been trying for over a year and half for my embryos to be destroyed, they are still not destroying them just so that they can fraudulently bill me. They don't follow any of the paperwork that was sent in and miraculously they don't have the papers. It is not my fault that you have changed my representative three times and that one of them deleted notes in my chart. I refuse to pay for your mess up. You are taking advantage of those who aren't able to have children without help. You should be ashamed of yourself.

Dr. Lannon and the Nursing Staff in Portland are amazing! They made us feel so comfortable and we learned a lot in just one visit. My only complaint is the Finance/Insurance Staff. I told them multiple times that I have a customer service job that requires me to be on the phone all day and requested that we schedule a specific date and time to discuss insurance. They never attempted to help me schedule a call and never replied to the email I sent them with my availability. Given the emotional and time sensitive nature of this process, having a more flexible and accommodating Finance Staff would have given them 5 stars.

I love it here. The people are kind and caring. It's almost been a year since I've began this journey and it's been difficult. I finally got pregnant with my son only to miscarry him. The nurses were sympathetic. I only wish they had a support group or outreach that I could have been referred to after my loss. I am continuing to go through them to help get pregnant. Praying and staying faithful!