Absolutely fantastic from start to finish. We were lucky enough to find Dr. Dilday and the entire experience has been 5 stars! She’s honestly a fantastic Dr. The nursing staff was always super sweet as well. Honestly, cannot recommend Dr. Dilday and her team enough.
I am compelled to express my profound disappointment with CCRM Fertility Newport, an experience that has left me emotionally drained and deeply disillusioned. The staggering financial investment of $20,000 wasted, coupled with the toll on my emotional well-being, makes this a particularly painful review to write.
Initially, I was optimistic about pursuing IVF based on my personal history—a prior successful natural pregnancy, being considered "young" for IVF and no underlying issues. I was led to believe I was an ideal candidate for IVF and was hopeful for a positive outcome. However, the reality of my treatment journey was marred by critical failures and a shocking lack of professionalism.
One of the most unsettling aspects of my IVF cycle was the lack of continuity in care. I was shuffled between three different doctors (Dr. Kan, Dr. Abhari, and Dr. Dilday) and a random nurse which undoubtedly contributed to the disarray of my treatment plan. Dr. Kan, in particular, seemed disengaged and uninvested, given his impending retirement. This constant rotation of physicians left me feeling neglected and unsupported.
Moreover, the absence of a reliable point of contact for questions or assistance was distressing. At a critical juncture, I was shocked to find no one willing to demonstrate the proper administration of injections in person—an essential and nerve-wracking aspect of the process. Instead, I was emailed a generic video tutorial that proved inadequate and added unnecessary stress to an already taxing experience.
The ultimate blow came after my egg retrieval, when I learned that eight out of my 14 eggs turned into embryos but had all ceased growing on the same day (day 3). Initially, all 8 embryos started out healthy and were growing at the normal rate. Dr. Kan's response was callous and indifferent, offering a dismissive "Sorry, I don’t know why." His subsequent technical explanation, riddled with medical jargon, only deepened my confusion and sense of betrayal. His conclusion that all 14 of my eggs were "bad" felt like a gross oversimplification and a refusal to take responsibility for substandard care.
In my gut I knew something wasn't right. It's not normal that all 8 of my embryos stopped growing on the same day. Therefore, I sought a second opinion from a renowned specialist in failed and high-risk IVF. His initial response, “Your case is very unusual to me.” He was surprised that out of my 14 eggs retrieved not one was a successful embryo, especially knowing my background. This expert diagnosis revealed several critical flaws in my treatment—premature retrieval, inadequate medication dosages, and potential mishandling in the lab. The new doctor's insights underscored the shortcomings of my treatment at CCRM and left me feeling validated in my disappointment.
This experience has been a profound disappointment. Three months wasted (which is a long time in someones fertility journey) and $20,000 later, I am left feeling misled and let down by CCRM. I urge others to research thoroughly before choosing an IVF clinic, as the expertise of your doctor can significantly impact the outcome. My subsequent experience with a different specialist has been a testament to the stark contrast in quality of care. The level of detail and personalized attention received since switching providers has been exceptional and restorative. Please learn from my experience and choose your IVF doctor wisely.
My experience at CCRM Fertility Clinic was incredibly supportive and warm. Everyone there, from the nurses and doctors to the front desk and accounting staff, made me feel genuinely cared for.
The doctors were not just experts; they were compassionate guides who patiently answered all my questions, making the complex IVF journey feel manageable and less intimidating.
CCRM wasn't just a clinic for me; it was a place where I felt supported, and part of a caring community.
I highly recommend them to anyone who are about to on their IVF journey.
I cannot say enough good things about CCRM, Dr Abhari, Nurse Brooke and the entire team. Prompt, knowledgeable, kind, professional, honest. I am beyond satisfied with CCRM. No wait time at the clinic, both doctors and nurses are extremely prompt in answering emails and phone calls.
I always felt cared for and that everything was my decision. I felt heard and was NEVER pressured into anything.
I rarely post reviews but I am so happy with this business (after having a bad experience with another fertility doctor) that I want to make sure anyone looking for help knows this is the place to go.
I would recommend CCRM to anyone and will absolutely be back to them in the future!
We would like to thank Dr Kan and his team for helping me and my husband through our fertility journey.
Our first IVF cycle with the Newport fertility has resulted to our miracle one month old baby sleeping next to me.
Dr Kan was straight forward and was not only knowledgeable but was just very skillful on procedures from the polypectomy to egg retrieval process, and critical clinical decision making process during IVF.
He also has a great team behind him
Dr Keara Bergin who is also very thorough on every US visit , very patient and ready to answer all our questions. She goes above and beyond to make sure all our concerns are addressed every visit.
All the nurses who helped us understand the medications and follow up questions are also quick to respond via emails and phone
And also for Julie in the front desk who has been very proactive in following up with the Dr and nurses, fast in checking us in and remember my name which makes us feel like not another number from the very beginning
We also want to thank the surgical team and embryologist who took great care of our embryo babies
I can’t speak highly enough of Dr Kan and his team who gave us the best fighting chance of having our first baby when we thought we would never have one. We definitely plan to come back and we would highly recommend Newport Fertility clinic