Dr. Lydic is wonderful. He himself called me before the first appointment to see if I had any questions. He reviewed each cycle and would send a timely message to let me know the plan each month. After 2 years of trying, we got pregnant on our 3rd cycle with the help of Dr. Lydic. Our baby girl is due next week! Thank you!!

I can say that up until yesterday I had never had a bad experience at this facility. But my experience now would leave me not to recommend. The nurses at this facility seem to be lacking the basic notion of compassion and empathy. One in particular by the name of Kristina Cushman was very rude and disrespectful. She told me if I didn’t like my care then I could leave and go to another facility. I had simple questions to my care that only required her to make a quick call. I’m very disappointed in k.u and this center. It’s hard enough to get help with the process of having a child but when the nurses that should make it easier don’t, it’s very stressful and disheartening.

Cannot speak highly enough about KU. The nurses have been so supportive and responsive and are always willing to answer any questions. The financial staff was helpful in figuring out the billing/insurance issues as it can be quite complicated. Dr. Lydic is not only incredibly competent physician but genuinely a kind and empathetic person. He called me at 7pm on a Saturday night when my genetic testing results came in-something I never would’ve expected but will be eternally grateful for. Dr. Holoch did my retrieval and was very personable and explained everything well and made me feel comfortable. Cannot recommend KU enough.

The care that I have received has been disappointing to say the least. I work in healthcare, and I have a definite advantage over others with navigating the healthcare field, administering my own medications, and generally understanding the process and what to expect. However, at KU’s clinic, it is actually impossible to reach someone over the phone, even with a time sensitive issue during business hours. If you call the main number, it’s a phone tree nightmare and when you finally get through you’re directed to use the patient portal to message the nurse. A response often takes a couple hours, and often complex problems just need an actual person to person conversation. I have found the front desk staff at their office to be generally unhelpful, and at times unfriendly. The IVF process includes lots of time sensitive medication administration, and there were often miscommunications about meds, how much to take, and how to administer them. They sent my medications to the wrong pharmacy multiple times, which made me have to drive around the KC metro area like a madwoman before the pharmacy closed to get meds that I had to administer that night. Their whole practice makes an already stressful/ emotional/ complex situation completely NIGHTMARISH. I changed to Blue Sky fertility, and it is a night and day difference. I have found that they do cost slightly more, but in my opinion is well worth it. Save yourself the trouble and do NOT go to KU.

Dr.Marsh took good care of my husband and I. She was very thorough and made sure we understood the process. Our baby girl is 8 months old. We’re forever grateful for the University of Kansas Reproductive Endocrinology.