Long story short:horrible communication , they make you do the follow-up work especially when you've already paid the copays etc. Everything about this place led me to be very unhappy. I sat in a waiting room for 2 hours while waiting for my bloodwork(which is paid for upfront of course, so no sense of urgency) Female Dr doody was interruptive when I had questions during our first and only virtual meeting with her. At this point we wanted to know what our options were. She's older, and went off on some kind of tangent about having multiple kids and freezing eggs and having twins or multiple children, etc (this was odd to me, like she was in her little sales pitch, rather than a doctor trying to answer our questions.) She also told us , that I would be prescribed a testosterone replacement supplement, and that "Claire would speak with you". This never happened. Nearly 2 weeks passed before i asked my wife what the heck was up. So I called care to locate this Claire, first two times some receptionist rerouted me, and got voicemail, then the third call I was told she was with another patient. (how did she not check this prior to sending me to a dead end phone line?) Then I was told it was my job to call the clinic to verify that the doctor actually prescribed me this medication (what?). They never asked our pharmacy information upon intake, so how could they bother lying about prescribing me this medication ?

The entire experience, from the moment I walked in, was fantastic. Dr. Kathleen Doody was not only knowledgeable but also took the time to address all my questions and concerns. I left the clinic feeling confident in the care I received from the first appointment to our very last. The medical assistant was always so kind. Dr. Nackley was wonderful and showed us our first ultrasound of our little one. Without CARE Fertility our family wouldn’t have been the same. Forever grateful to the CARE Team! Thanks to all the staff at CARE for what y’all do, truly amazing people.

The lack of attention coming from the clinic since we initiated this journey let me beyond dissatisfied so as of now, I've decided to follow my treatment in a place where I feel welcome, cared and that I don't have to chase every other day for an appointment/answer. For my husband and I, this is such an important step in starting our family and from the get go we got, the clinic has let us down with the communication, service, just overall attitude of the staff. After reading some reviews, the feeling that I have is that they only the money matters. Extremely disappointed.

Coming back over a year later to say that I now have a 5 month old (as of today!) and I have CARE Fertility to thank. I have nothing but wonderful things to say about the doctors and team that helped our dream become a reality. I felt cared for and informed every step of the way. I am forever grateful!! Can’t wait to come back for baby number 2 in the future :) I’ve only had a handful of appointments here so far, but I’m already so impressed and happy to be in their care. Dr. Kevin and his staff are so friendly, knowledgeable, and quick to answer questions. They have ALWAYS answered my phone calls almost immediately, called me with results in a timely manner, and respond to emails quickly too. I also went to the Fort Worth location for my HSG and mock transfer with Dr. Thomas and she was wonderful. Thankful to have found CARE Fertility!

My wife and I saw many red flags at this establishment. Taking 3 days waiting to hear back to book an appointment, to having to call the 3rd day and remind them.. to unexplained expenses… to in person visits being handed a piece of paper to explain everything the dr should have during our paid visit, to having to wait over 1 month to get blood results… and the only reason we received them was due to the fact our new office requested them and happily explained it all to us with no issues. Kathleen Doody - this office needs some work. I did not interact with 1 individual including you that made us feel like anyone actually cared or wanted to help us. We 1000% understood the expenses involved with fertility treatment, but your office made us practically beg for basic information. We scheduled a call to give Dr Doody genuine feedback to give her some insight on why she is losing clients. Couldn’t even bother to show up on time, therefore appointment was void. I would NOT recommend this place.