Dr. Casey made me feel at ease during my egg freezing process. I would highly recommend her to my near and dear and I think that speaks volumes. I felt like she cared about me as an individual and wanting the best outcomes for this journey. Very thankful to be taken such good care of by Dr. Casey and the entire CRM staff!

Dr. Kapfhamer is great. He understands how frustrating infertility is. He was prepared and took the time to talk through what went well with the last cycle, what didn't, and our options if we wanted to continue with another cycle. There was no pressure and he left plenty of time for any questions we had. If considering CRM and planning to use insurance be aware that their billing department is not as great, we are continuing with CRM because of the great medical team, but we have been very frustrated with the billing issues, unwillingness of CRM to fix the billing issues, and rude financial coordinator. Two months after everything cleared with insurance and and insurance representative left a message with CRM with contact information if they disagree CRM stated that it isn't resolved and they refuse to work it out with my insurance company. They are still saying they disagree about coverage agreed upon and that they hold credits until 90 days after the last cycle unless someone demands a refund and it's a several week process. If you are concerned about money or ethics try someplace else to see if you can find someplace with a good medical team and decent administrative and billing.

Dr. Casey and her staff is amazing!! I’ve been to many different IVF clinics. Dr. Casey and her staff make you feel like a human and not just a number! Dr. Casey is Kind, straightforward and honest about how she feels things would work best for you, or what she feels may not be best. All of her staff is amazing, specifically her Donor staff and you can tell they truly want you to succeed!

Many of us end up at CRM after we’ve lost trust in our bodies ability to do what we think it should, or when we’ve lost faith we can achieve our reproductive goals. It can be scary going somewhere unknown for something we haven’t experienced before that a lot of people are private about their experiences with. In my experience, CRM made me feel really safe when I’d started losing faith. Everyone at CRM made me feel heard, understood, and taken care of. By everyone I mean the staff who answer your calls, the office staff, the ultrasound techs and phlebotomists you’ll likely end up seeing A Lot during your time as a patient, the embryologists/lab staff, finance folks, and of course the doctors and nurses. They all make the emotional processes of evaluating, diagnosing, treating/plan implementing, and, in our case, achieving a successful pregnancy via IVF, as pleasant an experience as I can imagine. One you can figure out. One you can handle. One that in my experience you won’t ever have wished you started later than you did.

We are so lucky to have had such a wonderful and seamless experience with CRM. IVF can be a really scary process to jump into, but the staff at CRM always put me at ease. We worked with Dr. Hopeman and she was wonderful. Most of your contact will be with the nurses. Helen and Ellie were so kind and caring. We are blessed to have had success here and look forward to working with CRM for our future transfers.