So far, I had great experience with Dr. Surrey and my nurse, Kalista. However, during this process, you meet a lot of people - front desk, financial department, different nurse for each blood draw, different tech for each US. That’s all fine. But after each of these blood draws and ultrasounds, you will receive a phone call from a different nurse to tell you your results. That’s a problem. They deliver the information and are unable to answer any questions - if you ask anything they say talk to your nurse or a doctor. Which is also fine but why not just send a message on a portal instead? Because each of these calls require patients to sit by their phone, to be vigilant and wait for a call that really does nothing else but convey an information. I received a call today that my embryo transfer was unsuccessful - I would rather just get a notification on a portal - HCG

Dr. Ehrhart is wonderful. Unfortunately their finance and billing departments are such a nightmare that I went to a different clinic. They could have been more helpful by sharing that while the clinic was in-network, their lab and surgery center are not. This would have been good to know before traveling to Denver for the one-day workup. There are good people in billing and finance but everyone is very fragmented so it takes multiple calls to get anything done, and portal messages on these topics are left unanswered for weeks. When people are going through IVF the last thing they need is this additional stress. I hope CCRM improves.

Tried to bill me for services I never received. Billing specialist had zero idea what was going on. She tried to tell me that the extra charge would be sent to insurance - that’s fraud, right? I was only able to get it resolved by looking up leadership staff on LinkedIn and reaching out directly. The fact that no other escalations were addressed shows a real lack of competence. If they can’t get the basics right, why trust them with any more significant responsibilities for your medical needs?

We worked with CCRM Lonetree in the fall 2022 and spring 2023. We know folks who have been successful here and it's a powerhouse clinic, so despite the reviews here, we really wanted to make it work. However, as many have stated, we really struggled with the poor communication across the board (reception, nurses, and doctors). We did appreciate that we ended up not having to pay for a cancelled cycle due to a miscommunication after we drove 14 hours to get there, but it was a very devastating experience. We ended up going to a smaller CCRM clinic and have had a better experience now than here at the original location.

I very seldom leave negative reviews, but I feel it's important to warn others. The lack of communication from this practice is the worst that I have ever experienced. Responses from the nurse phone line were delayed during critical times, and our doctor's lack of bedside manner left us feeling like we were being pressured into expensive and unnecessary treatments without proper review of our situation. Furthermore, and perhaps most concerning, CCRM collected payment in full and assured us that they would process a refund if/when my health insurance paid out, which they did in a timely manner nearly 3 months ago. Since then, I have called CCRM 5 times and sent multiple messages on their portal, which promises a response within 24 hours. Not once in two months of phone calls have I received a return call from CCRM's finance department. As others have mentioned, CCRM is unable/unwilling to provide any receipts or accounting on their end. Following the feedback left by CCRM in response to negative Google reviews, I have called their office twice asking to speak with the Practice Manager only to be told they aren't available and "will call back". Again, no call back. At this point, I'm beyond frustrated and searching for other avenues to recoup thousands of dollars that CCRM is holding. After the lack of communication and care displayed by CCRM, I will never step foot into this office again and highly recommend that others seek alternative options before moving forward.