I never write reviews but I definitely needed to leave a review after my experience at this clinic. Dr. Chuong was recommended by my sister-in-law and all I can say is that she is truly amazing. From the moment I met her, she made me feel at ease, comfortable and happy with my decision. She was very sweet and helpful when explaining the fertility process and all the steps. Her staff was also amazing, from the front desk team to the nurses, everyone was great. They were on top of everything, constantly checked in on me and made me feel taken care of, they made my process smooth and enjoyable. I'm shocked at the bad reviews, and all I can say is to give them a chance, they are truly amazing.

I rarely leave reviews but feel the need to in this case. I am receiving exceptional service at this office. Dr. Chuong is very kind and explains things very well. The staff is incredible… they call back every time, they are very attentive, and they give great instructions. I work in healthcare and can very much so agree this office is organized and has a great system. I am very please with the service I am receiving by Dr. Chuong and her staff.

The doctors and nurses were fantastic but the Billing department was a nightmare. They put in the wrong info that UniLab keeps coming after me months later for something I already paid upfront. Multiple calls and emails, lots of back and forth with Carmen the woman at Billing department and it still hasn't resolved a year later. Very frustrating!

We had the worst experience in this office. Fertility treatment takes a toll mentally and physically on you and the staff here had no bedside manner. We had issues with them from start to finish the attitude from the front desk was unbelievable I have never seen such poor professionalism. They would constantly make mistakes with scheduling and even lost blood work to the point my husband had to go in twice for the same test. The day of my retrieval just minutes before going into surgery I was told my dr wouldn’t be the one doing the procedure because of an emergency and then told he was out of town. The day of my transfer after having done all the tests and medications and having my body ready and a set transfer date they call me to tell me if they can reschedule because again my dr would be out of town. If you want to avoid a lot of stress and heartache look for another fertility clinic. If I could give them 0 stars I would.

My wife had a horrible experience. We knew about their really bad reviews, but we still decided to give a try with this, but we wasted so much money and time. The entire structure is poorly run. To get to talk to your nurse or whoever needed during the cycle, you need to call the main number that promise a call back within 48 hours. My wife was concerned of her pain, but they got back over email a few days later. It is critical to have more close communication during the cycle. Everything was slow moving and somewhat bureaucratic. My wife had multiple successful retrievals in another clinic this year, but this clinic one was just cancelling retrieval after spending $5K worth of medicine and all other fees. Never recommend. The management team should restructure how this clinic is run.