Lovely experience working with Dr. Nejat and Dr. Sekin. The doctors are very knowledgeable, personable and kind. The support team there are amazing. In my opinion, Dr. Nejat’s suggestions helped with our positive outcome. Monitoring appts are early, making it easy to get to work after. You receive updates within hours of your appointment. A lot of correspondence is via email, which for me was the best form of communication. The team provides a quick turn around time if you have questions. There are two parking lots behind the building and the office is close to train stations. If I had a question about billing, the finance team did get back to me within 24 hours.

The Ribbon Box is proud to partner with a top-rate clinic where their expertise and the personalized approach is second to none. Our fertility readers are grateful to be signposted to their beautiful clinic, which even has a grand piano in the waiting room, often played by Dr Luk! We value our partnership together, where our goals and ethos are the same, to help those wanting to create their much-desired family.

Edited Review on 1/12/24: I appreciate that Generation Next Fertility's customer service department reaching out after the original review I provided. They genuinely seemed to care about taking ownership of the situation and changing their communication after taking my review into consideration. As a result, I have updated this to 3 stars. Original Review from 12/7/23: Overall disappointing experience. They add to the stress of the whole egg retrieval process with incredibly poor communication throughout the whole process and after. I was originally not going to write a review but this is continuing after my egg retrieval date. I was sent emails without the following throughout my egg retrieval process: - Instructions for medication to pick-up from the pharmacy that I should NOT have been picking up so soon in my retrieval process (the pharmacist caught this error). - Emails without proper timing instructions of when medication should be injected and no instructional video attachments. - Repeated emails requesting payment when I already notified the Finance department that I would remit payment during my next visit that they acknowledged. - Attempt to over bill me without notification of any changes to the original invoice. - Text message for payment when I was never invoiced for any outstanding balance(s). - Documents to sign without access code and then harassing me to sign after they email me the code. I told them that I just received the access code and I would take the weekend to review the 24+ page agreement, and they continued to bother me while in-person and via email. I echo the sentiments that some previous reviewers disclosed: - I was told that the agreed upon amount would cover everything except for anesthesia and the initial visit. This is important to me bc I was paying out of pocket. However, I continued to get billed for extra items that the doctor herself said would not incur extra charges. - They are impersonal. This place is run like a factory. -The doctor is only available for the first appointment and the doctor was 30 minutes late to the follow up appointment. Btw, they billed me $150 for a "40 min" appointment - Doctor was only there for 10 minutes. - The website is not user friendly. - As of today 12/7/2023 at 2:51pm EST, someone called my mobile from their office number and ask for me by name in Chinese. When I said that I do not speak Chinese, they said sorry and hung up on me. I have NEVER spoken Chinese to anyone there. Why would they call me and speak Chinese - this is discrimination. I wish I had chosen a different clinic. I read the apologies that were written for the poor reviews as a response from this clinic. When I previously addressed some of these concerns with them over email, they would sometimes respond and other times they were ignored. Those written apologies for these reviews are much nicer than anything I've seen in my inbox.

As this was my first time doing IVF I felt very lost in the process and things were not explained well. After spending thousands upon thousands of dollars. There was no follow up after my failed IVF cycle. Also. Everytime I stepped in the door it seemed I owed money for something I wasn’t even aware of. It was just you have a balance. With no explanation of what it was for. And I also had insurance that they took but seemed like after billing insurance 20k. I still spent almost around 15 grand out of pocket. The doctor was always in a rush. And I felt I was just apart of an assembly line. After one year time and so much money. Not even to get a follow up phone call is disheartening to say the least.

Thank you so much to the team at Generation Next Fertility! I couldn't have chosen a better place to experience this blessing! The warmth of the front desk staff all the way to the nurses that draw your blood and do your vitals and ultrasounds; astounding! Special shout-outs to Mia and Janice that went above and beyond to make every morning exciting!To Dr. Nejat, the words, “thank you” would never suffice. We are beyond thankful for this amazing journey as parents we are now about to embark on and we couldn’t have done it without you! Your kindness, humor, and professionalism are evident in your everyday work. We cannot thank you again and highly recommend Generation Next and all the staff members for their kindness, love and warmth! Thank you a million!!!