While the doctor and nursing staff were friendly, professional, and helpful, everything else about this clinic is a mess. They forgot to order the correct blood tests on my first sample, so I had to come in again and give another sample. This is unprofessional and I would not trust them with eggs or other samples that are very difficult to obtain. I can't even begin to describe the chaos that working with their billing/customer team is. I had to get on the phone with LabCorp multiple times to undo the double charges and they inputted our names incorrectly on one of our labs, which meant we couldn't access it. We visited in January 2023 and I just received another bill from them in February 2024. No explanation of charges. We have not received any other services in the past 12 months. If you value your time and working with an organized clinic, I unfortunately cannot recommend Laurel Fertility.

My fiancee and I used Laurel Fertility in January '23 to do lab work. The in-person staff was great, but everything else was a bit of a nightmare. We were only supposed to have one visit, but due to not running all the tests that we paid for after taking all the samples needed, we had to come back in and give blood again to fulfill those tests. Then because we came in twice, we were charged twice. It took 2-3 months and 10+ phone calls with insurance, Labcorp, and Laurel Fertility to clear up. We then found out in Nov '23, that I had a bill that was never mentioned to me after my insurance decided to not cover my tests, which amounted to $245. I haven't seen a breakdown of the bill, never knew it existed, and wasn't able to view it without calling and leaving them a message to receive the bill. On top of it all, all payments have to be done over the phone because the online payment system doesn't work. Overall, I don't think we would go back, but I can't stress how wonderful the staff in person was. The doctors, the people that did the blood samples, etc. We wish it were easier to work with this business when it comes to everything outside the office.

Dr. Smickle is the best!! We had a positive experience with the medical team at Laurel Fertility. We had tried with other clinics in Southern California unsuccessfully. Unfortunately on the administrative and coordinating side of the journey there lacks warmth, empathy, and friendliness.

My wife and I have been trying to conceive for the past 10 years and were given the run around with my wife being overweight. We decided to try Laurel Fertility Care and started fertility treatment in 2020. Dr. Epko was awesome and gave us hope. We were saddened to see her leave, but Dr. Smikle was great as well. After 3 failed IUI and 3 IVF (1 was a cancel cycle),we were able to have our little bundle of joy March 2023. We love the team and were welcomed each time. We appreciate the team for their encouragement and positive attitude. Thank you so much!

My husband and I are so grateful for Dr. Smikle and the whole Laurel Fertility team. Navigating infertility can be incredibly emotionally and physically challenging, but Dr. Smikle and his team went above and beyond to help us have the best experience we could have hoped for.