We are now having to seek treatment and travel out of state because we had such a bad experience here and unfortunately there’s not any other local options that meet our needs. Be prepared for a lack of communication, nothing being done in a timely manner, a lack of trauma informed care, and being made to feel like an annoyance during a vulnerable time. I was never able to meet the doctor, but the staff working there were nice enough but no one seemed to communicate effectively with each other or me as a patient. It takes days to be called back if at all. For one of my initial tests there were 4 staff present. When I voiced my concern and expressed that I felt uncomfortable with so many people in the room I was ignored and no one left or moved to a part of the room where they would not see me fully exposed. There were multiple occasions when my medications were overlooked and information I provided was not reviewed and I was then questioned for not “bringing it up”. This ultimately caused us to have to “scrap” the entire month of testing, hundreds of dollars, and multiple days off from work. They made my husband go through testing twice and insisted he needed further advanced testing. We have since had a second and third opinion with all normal results and no issues. So more wasted money, time, and stress. We have been asking for our test results and documentation for weeks. We were told at appointments it would be uploaded to the patient portal. I also called, sent a message on the portal, and went in person to gain access to my information and still haven’t received it. We are loving our current experience at a different clinic, it’s a complete night and day difference!

My husband and I have been using New Life in Dothan, Al for a little over two years. We just had the pleasure of going to the Pensacola office for two procedures and just wanted to say how lovely the staff were. Dr. Ripps has ALWAYS been so kind. During both procedures he made me feel comfortable and talked us through the whole thing. I know he is very busy and sees a lot of patients but always took his time with us. Highly recommend them! Thank you again Dr. Ripps and staff for all your help!

As I lay here not being able to sleep because I'm still distraught about spending $16,000 with still no baby, I'm reading some of the reviews. It seems as though our experience at New Life wasn't an individual case. I hate that, but it now validates my suspicions. I feel for each and every one of you that he, Dr. Ripps, has done this to you. He is not a personable person and in my opinion sexist. He treated my husband with way more respect than me in every situation. It is almost as if he has a God complex without the knowledge. He allows his staff to be incompetent. He refuses to travel or make special appointments or visits for his patients, and he expects his patients to be 100 % emotionally stable. Which is quite funny when they have us doped up on hormones. He verbatim stated that during our situation it wasn't the labs fault this time. Which allows for error. I would HIGHLY recommend any other office for ANY fertility treatments. My sole reason being that after our 2 rounds, with a donor egg, the egg bank gave us a 3rd round for free. This was after seeing medical statements from New Life. The only reason being that an egg bank gives a patient $18,000 in free eggs, is that they see there was fault in the doctor's office. I have proof of this. Again, I would stay far away from this clinic. It is not worth your heartache and devastation. If you want proof, I have it!

To the entire staff at NewLIFE, Thank you for your top notch care during our fertility journey. During the most difficult of times, you showed us so much compassion and understanding. The nursing staff treated me so kindly and gently during my treatments. To the point that when we graduated on from the clinic, I was almost sad to go and leave the amazing staff behind. You made it easy to trust you. Thank you for holding my hand through our first failed cycles, our first failed IUI, and for celebrating with us after the second IUI was successful. We wouldn’t have this sweet, amazing, smart little boy without you. He just turned one last week. We are so grateful.

Staff at New Life made my husband and I feel like family. Dr. Ripps never gave up on my husband and I, has I’m now 13 weeks pregnant. Dr. Ripps was always caring, open, and informative about our options. Heather the NP was always very caring and informative. We appreciate all the staff at New Life for their caring nature and hard work. We definitely would recommend the clinic to anyone having fertility issues.