Horrible,Horrible
Clinic Management Mrs Betty Gil, horrible management talks to staff as if they are peasant on a plantation field!
No support for new staff , no real management, constant turnover of employees, very little diversity, one field hand to control or direct incoming employees
Poorly ran too many disgruntle staff I wouldn’t recommend anyone to work or experience Betty Gil , unprofessional behavior but typical of most non pigmented woman in positions of management!
My BIASED Fertility Journey at Northwell Health Fertility, New York City
I am a victim of Northwell Health Fertility. I hope by sharing my nightmare at this facility, it will help someone, especially a woman of color, who I believe is not getting the same treatment as required.
All women, especially women of color should be aware of Northwell Health Fertility.
...Unfortunately, that was where the nightmare started. I did all the required tests, blood work etc., and received an email with my planned protocol for my IVF cycle a few weeks after I was told pre-authorization was sent to my Insurance Co. A nurse also called and informed me when to start taking my medication to get ready my for cycle and I did. I was surprised two days before I went in for my ultrasound and blood tests, I got a call from a nurse informing me the pre-authorization was just sent in to my Insurance Co. and would like at least 3 weeks to get approved. This was supposed to have been done 2 months ago. When I asked why this wasn’t done earlier as I was led to believe, the person in charge of obtaining the pre-authorization said she was on two weeks’ vacation and she was the only one there who did pre-authorization. I was told if I wanted to continue treatment without insurance authorization I would have to call the Finance Dept. and pay thousands of dollars out of pocket. Otherwise, I would have to wait until we got authorization, whenever that was. Just to note again, I already started taking medication per the plan/protocol for my IVF cycle!
The doctor decided I would have to stay longer than planned on the birth control until we get insurance approval. Once we finally moved forward my body didn’t respond at all. My follicles remained at almost the same size and wouldn’t grow. The doctor informed me I was probably “too suppressed” because I stayed on the birth control longer than she wanted due to the fact we were waiting on the pre-authorization. I was penalized for this careless act by the staff at Northwell Health Fertility. I used up the $10,000 lifetime maximum for fertility medication on the first botched protocol. This second time around I would have to pay out of pocket. I believe I paid a total of approximately $15,000 out of pocket.
I don’t usually play the “race” card, but I strongly believe that’s the reason why my case was handled like that from the beginning at Northwell Health Fertility. Dr. Christine Mullin, Director of the facility, was very cold, impatient, unsympathetic when I spoke to her, then she ignored my numerous emails and messages. Nancy Banks and Daniel Vaknin, were just as heartless and uncompassionate.
This facility has hurt me financially, mentally, emotionally, and physically. I strongly believe some women of color are being treated differently at this facility. Even if you don’t struggle with infertility, I hope you can get a sense of the hell those of us who do go through. To be injecting these super expensive fertility drugs into your body, undergoing ultrasounds at regular intervals, repeated blood tests, traumatic egg retrievals and if you’re lucky to get one or a few viable embryos, the stressful embryo transfer. But the heartache comes after going through all that to learn you’re not pregnant. So, when I have a facility like Northwell Fertility messing up my IVF cycle because they failed to follow the required protocol and then refused to take responsibility for their action, I feel victimized all over again.
To achieve the dream of becoming a mother, you need a facility with experienced and skillful doctors and staff who care. I didn’t receive this at Northwell Health Fertility. You will read different reviews for this facility but ask yourself who are writing these reviews. Will you be one of the lucky ones to get the care you need and is paying for? Or will you be like me who was treated unfairly and with bias and suffered the consequences?
I went to this practice and had an outstanding experience! The office staff, nurses, NPs and doctors were professional, extremely knowledgeable, thoughtful, kind and generous with their time. I had a positive experience and wonderful outcome. I highly recommend this practice without any hesitation to all!
I’ve had a wonderful experience at Northwell Health Fertility. Everyone from the nurses to the doctors has been amazing, caring and professional. Dr Noyes is an amazing doctor who truly cares for her patients and explains everything clearly. Throughout our journey, we’ve felt like we were in the right hands and that everyone at the clinic was fighting alongside us. The office itself is great and the wait times are very minimal. I would definitely recommend this clinic to anyone looking for help with their fertility journey as we couldn’t have asked for a better team.