Dr Berkeley is amazing. He explains the entire process in detail from every angle. He is a caring and a kind person. I feel in great hands knowing that he is my fertility doctor. I highly recommend him.

We have only had a few visits at NYU Fertility Center in Bronxville, but so far we are very pleased with the care we have received. All of the folks we have worked with have been professional and friendly, and Dr. Fino was no exception! Our consultation with her left us very eager to start our family, and very happy that we chose to pursue this process at NYU.

My experience so far with that center has been quite hectic. I don't think I ever saw the doctor in real life, I only had visioconferences with her on a couple of occasions. The whole process and timeline when I first started was not clearly stated to me, I would receive the information piece by piece and this impacted considerably my decision making for the timeline and next steps. It is close to impossible to get someone on the phone who can help you, you are always redirected to a answering center who takes a message and if you are lucky, you get a call back when you are able to answer the phone otherwise you need to call back and you reach that answering center again and this back and forth process is a real nightmare. There is NO direct line to talk to the doctor's office and very often your messages are not shared with the appropriate parties. This is definitely a communication issue that makes the process more stressful than it already is. The second problem I encountered is coming for a scheduled appointment and having to wait more than an hour, and that is very frequent because they are short on staff. My third issue is with the billing policy. Before starting the process of IVF, they asked me to pay $4600 to test the embryos (I had not even started the process!!) and that would be for 10 embryos. At my age, having 10 embryos is a miracle and they know that, but I still had to pay. If I don't have 10 embryos, they would reimburse 415 per embryo (and not 460), claiming the 45 left are for shipping. That definitely sounds like a great business plan where the patient financial well being is not a priority. Lastly, they forgot to send an important prescription to the covered pharmacy (which is only mailing medication) and I found out the day before I was supposed to take it. They finally lend me some medication but it took a few phone calls to try and solve that issue. Finally, I picked them because they are in Network and they told me they would charge me for the anesthesia because they use out of network anesthesiologists. And of course you have no choice, because you need anesthesia. To summarize, I definitely think that NYU Langone Fertility Center prioritize money over patients well being and that is not a sustainable way to practice medicine. I do think they have a very dedicated team of nurses who are understaffed and are definitely the ones holding that place together.

I underwent 2 cycles of egg preservation at NYU. I'm giving 1 star due to the irresponsibility of the billing department. After my initial consultation with Dr. DeVore in April 2023, they submitted the claim to UHC, which was denied because it needed to go through WinFertility. However, there's a mistake on the claim causing it to be denied again (service date missing). Since then, I've called and emailed Dr. DeVore's assistant, Liz, Laura from the billing department, and even the manager, Tommy, multiple times!!! requesting an update and resubmission. However, they kept pushing it around. As of April 2024, they're still insisting that I pay for the denied claim, even though it's a straightforward fix on their end and covered by my insurance. I've reached out to my insurance provider, WinFertility, numerous times to collaborate and assist NYU in getting paid, but NYU simply does not respond. It's extremely frustrating. I have no choice but to escalate the issue here. Please help.

What a great place! Caring and experienced doctors, appointments are on time and wait is very minimal. Knowledgeable staff and nurses. Recommend Dr. Grifo, Dr. Keefe, and Dr. Fino! All great doctors. I got a set of twins out of NYU Fertility Center :) Thank you so much to all the doctors and staff members!