We started our IVF journey with RCC in October of 2023. We had a rare scenario that we navigated together. Though there were one or two hiccups at the beginning in terms of communication, I was able to voice any concerns and the team took all feedback and improved where needed. They were incredible to work with. The nurses are amazing and really care and are always ready and available to answer questions. I needed my hand held a a bit through this process and they were always right there to help. I grew so close to many of them and am forever grateful for their care and attention during what was an objectively difficult process of IVF. Dr Maas is AMAZING. She is truly the best at what she does. She is so dialed in and is an absolute expert in the field of reproductive health. And the interactions I had with Dr. Blauer were great as well, he is incredibly empathetic and explained things in such a simple way that made sense. I am forever grateful that we landed at this clinic and for the outcome that no doubt came from this amazing team! 🤰
My wife and I had a hard time getting pregnant, and in doing so we came to this clinic. We had one nurse, Heidi, who was fantastic and was always a pleasure to work with. The evaluation process was as straight forward as one can be, and treatment for our situation was, thankfully, easier than what we had feared. This is where the good things end, however.
Let me start by saying that my wife and I are ELATED to be having a baby boy. We would not have been able to become pregnant without the assistance we received, HOWEVER, there were some very frustrating issues that leave us to consider another clinic should we choose to try again.
Getting in contact with the nurses station was borderline impossible, and quite frankly a hair pulling scenario every time. I understand that things can get busy, however when calling on my wife's behalf, I never once had someone answer my calls (some days I'd have to call 10 TIMES). Even leaving voice messages were left unanswered (4 weeks was the longest -- it took so long I literally forgot). The only time this clinic will call you is when it is time to collect an unpaid invoice. Really?
In this practice, it's important to treat people as actual people, rather than numbers. I felt like a number at this clinic. Just another dollar sign to be collected. Which happens to take me to my next point.
After going through my wife's details, we noticed that one of her measurements had been way below what they wanted ever since we had been going to this clinic.
Now, I will say that this is just an observation and I am not inferring anything by this, however by about our 5th try of IUIs, right BEFORE IVF, our nurse had suggested we try a medication to help my wife with the measurement that was below where it needed to be. This ended up getting us pregnant.
Now, I hate to assume things, so I will just state how this was observed by both myself and my wife; it certainly felt like we were being led straight to IVF and that the intent from the beginning was to prep us for IVF. In fact, our initial explanation of my results by one of the andrologist's had suggested that we go straight to IVF, and that IUI was "possible" for success. It certainly felt like on the last IUI attempt, right before IVF, we were given these meds to prep us for what lies ahead. Thank GOD we ended there.
Why this sub-par measurement was not addressed earlier is beyond me, but we got pregnant in the end. However, the experience wasn't one I'd recommend. I'll end this by saying that we are, again, thankful that we got pregnant, but because of the poor experience, I just can't find myself recommending this clinic or coming back in the near future.
I absolutely love Dr. Maas and all the staff at RCC! Their scheduling is very flexible. They are incredibly knowledgeable, clear, friendly, and responsive. I couldn't ask for a better partner in my fertility journey!
Reproductive care center is very proactive! If something isn’t working then they change things up the next month and I love that we don’t just keep doing the same thing that isn’t working! They want to help me get pregnant as quickly as I want to get pregnant. The nurses are so kind and I especially love Heidi who is there for all the ultrasounds and consults with me! She is so kind and understanding!
My only complaint would be that the secretaries aren’t especially professional. When in the waiting room they are loud and having personal conversations and when I get phone calls from them I usually answer the phone to them talking to each other and laughing before they notice that I answered the phone.
Other than that, I absolutely recommend the reproductive care center! I’m so grateful that I was referred here!