This place is the most unprofessional medical office my wife and I have ever dealt with. The techs are rude and abrasive, and Dr. Jain is completely void of any emotion or empathy. The billing department is not competent at their job, and you will not receive a bill for at least one year after your treatment. At this time, they will tell you that your insurance has denied the claims, and you are responsible for the full amount on your account that you have been completely unaware of. We called the office after receiving texts from them that were misspelled and looked to be spam asking for payment. The lady said that we had a zero balance on our account and we left it at that. Another seven months later, we are getting two bills in the mail for $650. We showed them proof that they never notified us of the payment and said if we did not pay, we would be put in collections. This is all two years after the first treatment, and after we have already switch to Ohio reproductive medicine, and was successful having our first child there. We will pay our bill to avoid being put into collections, but this review is the best I can do to fight back. This place is a scam and should be reported to the Better Business Bureau. Watch out because Dr. Jain does practice at other offices too. The lady name, Kendra in the billing department well swear that you did not provide information and once you show her proof you did, she will lie and say they have contacted you multiple times for payment.
I have been a patient of Dr. Jain and RGI since late 2019/early 2020. I 100% recommend Dr. Jain and the RGI team. While the infertility journey is absolutely no fun, I always felt I was receiving the best care at RGI. We have one happy, wild toddler and fingers crossed, one more on the way thanks to RGI.
If you are reading this review, you are likely comparing the two fertility clinics in Columbus, Ohio and I hope this review will help assist you in the decision. I have been through an IVF cycle(s) at both practices and I unequivocally recommend RGI for a number of reasons:
1. I always saw Dr. Jain. You are not passed to other physicians for scans, retrievals, transfers, etc.. This can make a huge difference in how your scans are interpreted and overall results (or lack there of) in an IVF cycle.
2. Bloodwork, scans, and all appointments are at scheduled times. You do not arrive in a mass group with other patients and the scheduling was always organized. Even on days where RGI may have ran a little behind due to an emergency, I always felt my schedule/time was respected. This was huge for me as a working professional trying to balance work with treatment.
3. My opinions were respected. If I wanted to tweak my protocol in any way, my thoughts were heard and adjusted in any way they reasonably could. This included modifying a transfer schedule to adhere to my professional needs and running extra labs when I asked.
4. The lab team is incredible. If you are concerned about quality and success of your embryos, this team has you. You may rarely see them (except at transfers and retrievals), but they are a HUGE part of this process and their statistics (available online) speak for themselves.
5. The entire team truly cares and is invested in your success! The front desk team knows my name. Dr. Jain reached out to me personally on numerous occasions throughout my treatment to just check in. If I ever needed him for a specific question or concern, he was always available. The nurses promptly responded to any texts, questions, or schedule changes.
I'll never be able to thank Dr. Jain and the RGI team adequately, but I hope this review shows a small amount of our family's gratitude and helps anyone else facing the tough road of infertility. I will miss Dr. Jain's sarcasm, quick whit, and candidness...but, I will certainly not miss the IM injections!
With (unending) thanks,
Katie & family
My husband and I became patients at RGI in 2017. We have MFI so we saw the clinic urologist as well as the fertility doctor, both of whom told us definitively that our only hope at pregnancy was IVF with ICSI, and that our chance of conceiving naturally was less than 1%. We did 4 different transfers, one of which thankfully resulted in our 5 year old son. Now, almost 10 years later, we found out from a urologist outside of RGI that my husband has a very common and treatable cause of infertility. He will be having surgery next month to correct it. To know that the financial, emotional, and physical toll that fertility treatments have taken could have been avoided altogether is incredibly frustrating, and I can’t help but feel that we were lied to or manipulated in order to get us signed up for the most expensive fertility treatment available. In addition to this obvious and inexcusable error, the communication during our time at RGI got progressively worse, the front desk and nursing staff were consistently rude, and we got the feeling on multiple occasions that we were being subtly pressured by the specialist into doing more cycles and spending more and more money. We traveled to a different clinic out of state for our last transfer, and it was a drastic improvement in every way. With all of that said, despite my gratitude for helping us bring my precious son into the world, I cannot recommend RGI.
Such a special afternoon…. To See what these Doctors & Nurses provide, and to see Gods hand at work in all of these beautiful Families lives was just really Awesome!!!! Grateful for my RGI Family!!! And incredibly blessed to celebrate my Amazing Gift, my Levi William 💙
So great to come together. My husband and I commented that this was the first time we saw Dr Jain without a mask too! Thank you Dr Jain for helping us complete our family.