I tried to book a first-time appointment but had to cancel due to illness. Even though I called to cancel, I was still charged a $50 cancellation fee. I have been trying to get a hold of billing but have been unable to reach anyone or receive a call back. I’m leaving this review as a heads-up to others seeking fertility treatments. Infertility is hard enough, but dealing with a clinic that lacks understanding and responsiveness makes the process even more stressful. Patients pursuing fertility treatments already face significant emotional and financial burdens, and being charged a fee despite providing proper notice—without any way to resolve the issue—feels unfair. A clinic that truly cares about its patients should prioritize clear communication and compassion, not just policies that add to their stress.

Super professional and lovely, warm team at RMA. They over communicate with patients about every step so you feel so supported. Dr. Kim and his team have my highest recommendation.

Where to even begin talking about the most incredible egg freezing experience I had with Dr. Melanie Landay... Firstly, I interviewed/consulted with 5 or 6 doctors in total, all that were highly recommended to me through friends. While they were all incredible, accredited, and had amazing results, so did Dr. Landay. The rest of the doctors didn't seem like the right fit for me and I couldn't put my finger on it until I met Dr. Landay. We spent over an hour in the consultation, she answered every single question I had, and still had warmth, genuine kindness and empathy, and I left feeling like I was in the best hands - a feeling I did not get with other doctors. Every step of the way, Dr. Landay and her team (shoutout to my nurse Katia) who overcommunicated with me, gave me ample instructions (with videos and also in person), made me feel comfortable when I was in vulnerable situations (talking about my health, ultrasounds, how to inject myself, timing, how the procedure was going to go, and everything in between). My initial ultrasound showed numbers that weren't great, but Dr. Landay assured me she knew just the right formula for me. I felt 100% trust in her. As I started the injections, by the time my procedure was here my numbers dramatically increased. My maturity rate was great too. The day of the procedure I was (of course) full of nerves and even through it all, the second I saw Dr. Landay I immediately calmed down. She has an innate ability to make you feel safe in her care, and to me, I couldn't have asked for a better doctor, better results, or a better experience. You are in the best hands with Dr. Landay. Thank you, thank you, thank you!

RMA SoCal helped us to finally grow our family and we are so grateful! After seeing other fertility doctors and struggling for years, I am happily and healthily 13 weeks pregnant. Dr Kim is a fantastic combo of intelligence, kindness, scientific rigor and care. And Nurse Emily was so supportive, patient, and helpful every step of the way. Absolutely I recommend to go see Dr Kim and RMA SoCal.

My husband and I are beyond grateful for Dr. Kim and his team. He made us both feel very comfortable and explained everything so thoroughly. He shared his own personal experience and I truly appreciated his honesty and professionalism. We had gone to other clinics before coming to RMA and they were such a waste of time and money, either telling us we needed a bunch of tests or making us do other unnecessary procedures. From the very first consultation with Dr. Kim he immediately informed us that I had a Diminished Ovarian Reserve and that we needed to move quickly in order to gather as many remaining eggs as soon as possible. He put me on medication that very day and I was grateful that we were moving forward with a solid IVF plan. I honestly loved coming to the clinic, the ladies who drew my blood would always make me laugh and Dr. Kim was always in a kind mood and I never felt like he was rushing to get to other patients. Even during our phone calls when there might not be great news to deliver, he still did so with such empathy that compassion. His nurse Emily Wright was wonderful to deal with and she always made sure that all of my questions were answered. I can't recommend this place enough. We are currently 9 months pregnant and waiting for our little miracle man to arrive any day now and it is all thanks to Dr. Kim and his team.