Highly NOT recommended!!! This is the most frustrating medical experience I’ve had, it takes forever for the team to respond, they have terrible financial team and customer service, everything is messed up. Dr Gerard is nice, but it takes me 3 months to back and force with the team for my egg freezing surgery, and I still can not start the treatment because no response form their financial team, totally wasted of time. Run before you pay anything.

I came nervous for HSG after reading past review on a bad experience, but my NP was the best!! I was setup with Emily Harris and she made me so comfortable throughout the whole process. Every body is different, I did not have much discomfort and it was a quick procedure. requested for topical lidocaine which helped as well! There was slight cramp feeling when she injected the dye, but it did not last for more than couple minutes. I highly recommend Emily Harris for HSG!

I'm already struggling with them a bit. It seems like it's a little too big of an operation. I'm looking into switching from another clinic, so I sent my records over. They didn't receive them, so I need to send them again. If the operation is too big and they go to the wrong place or person anyways, then how am I to get started in a timely manner? Also, I have "materials," if you will, that I'd prefer to transfer there myself. I know it's not against the law or anything, since I've done it before, but she seemed pretty insistent that it was required that I ship it to them. That's a bit unreasonable, since it costs hundreds of dollars to ship it when I could just bring it to them myself. When I said I'd prefer to save the money on shipping if I could, her response seemed a bit rude and snarky. "If you don't want to ship it, then you might have to buy new [materials]." Well, that's thousands of dollars when I was looking to save hundreds on shipping? It came off as incredibly rude. Like she was making fun of me for wanting to save the money if I can. The last thing is, well, it's been kind of impersonal so far. They are way less willing to meet in person than I'd like them to be. I have yet to meet anyone in person. Seems a little odd for a place that claims to be adept at investigating and assisting with one of the most intimate places of my life and body.

Struggling with infertility is hard enough. I left the office after a visit with Dr. Lin and I was in tears the whole day. Honestly, I’ve never met a doctor more insensitive, irritable and careless as him. The amount of empathy this doctor lacks is truly unbelievable. Why is he even a doctor if he can’t even provide empathy for his patients?! I don’t know how Dr. Lin has so many 5 star reviews. My experience with him was horrible and there are so many other doctors through SRM that are fantastic! If you are struggling with infertility, please PLEASE look elsewhere for a different doctor.

My experience working with Dr Dudley, Courtney, and each individual I met with and saw at SRM was incredibly positive. The consistent, clear communication was something that made the process of infertility and testing so much easier. The people are kind, thoughtful, considerate, and I never felt rushed through questions or like I was being bothersome. They also made it clear from the very beginning what the financial obligations of our journey would look like based on our insurance and worked with us when we had questions or concerns about that. I cannot recommend them enough.