In the first cycle here, when I was going to do embryo transfer, they called me and told me to transfer one embryo one time, which was agreed in my discussion with the doctor. However, on that day, they asked me to transfer three embryos at one time, then we ended up at transfer two at a time. It of course didn’t succeed. But you can see how they changed their mind.and in Oct we had one remaining embryo transferred and didn’t succeed either.For the second cycle consultation, the doctor even forgot you have already transferred the remaining embryo. What is worse is in the second cycle. The bills they sent to us are unclear but we still paid the debt collectors as they told us. However, after I even purchased expensive medication, they refused me to do the second cycle and asking me to pay bill again. However, the financial department already agreed to accept the debt collectors payment. But they discontinued the process which caused us a lot of cost , no matter financially, mentally and physically. Later on when you are going to do IVF with them, please make sure they won’t discontinue with your service

I felt compelled to write a review as Ive been a client since 2023. I’ve received both IUI and IVF. While unsuccessful, I’m still fighting and ready to start a new IVF cycle. Throughout my time here, all of the staff have been amazing. All of visits have been pleasant, the staff greet you with a smile and they have no clue how even the small gesture of kind words have helped me to keep pushing through on the journey. I am hopeful that I’ll have my little bundle of joy soon! The one thing I wish were better, was more treatment and focus on the men especially when there’s a male factor. It’s so difficult and those specialists are usually all out of pocket!

My experience with Penn Fertility was great. I have my daughter and son because of them so there really is no negative feedback on my end. Treatments and appointments were as expected, as were the fees. Dr. Kalra was fantastic from start to finish as were her staff. I had been to another fertility clinic in the past which i wasn't happy with, so Penn was nice and refreshing.

Started my egg freezing process at Penn Fertility. Everything from billing to scheduling was unnecessarily stressful and time consuming. Scheduling: Penn schedules your egg retrieval protocol based on a surgery date that they have you schedule 2 months out. Any changes in your menstrual cycle in those 2 months will mean that they will have you reschedule to a date that is weeks out. They also require you to be on birth control, so that it will fit into their schedule. Billing: My insurance doesn't cover fertility. My specialist copay is $35, and I don't need a referral to see a specialist. I later found out that I was billed $480 for my first consultation with the Penn Fertility doctor, because they billed it with a DX code of "infertility treatment". This first visit was essentially just a sales pitch from the doctor. After the first visit, they scheduled an ultrasound. I called the billing department and asked if this would be covered under my insurance. They checked and confirmed this would be covered under my insurance. A month later, I get a rejection letter from my insurance for the ultrasound, and Penn billed me $532 for it. Because of all all of the above issues, I stopped my process with Penn, and went with a different clinic. My experience at the other clinic was the total opposite of Penn. They were transparent about what is and isn't covered by insurance, and even had an intake form that required me to call my insurance and find out what DX codes are covered and what isn't. They also made sure that my first visit was billed as a specialist visit. This ensured that my copay was $35 for the first visit. They also didn't require that I pick a surgery date months out. They asked me to call them on day 1 of my period, and in 2 weeks, I had my eggs retrieved. All without the use of birth control. Please do yourself a favor and skip Penn for your egg retrieval. It is an incredibly emotional as well as expensive procedure. Penn has no time to give you the care and attention you need.

Our time with Penn has been stressful, disappointing, and with a lack of transparency with cost. We have been under their care since August 2022 for unexplained infertility. Unfortunately, after our first IVF cycle, I experienced a miscarriage in April - no heart beat found on ultrasound. The nurse advised us of our options. - 1) expectant management 2) medical management 3) surgery. After discussion, we were between surgery and medical management with the preference for surgery dependent on cost and insurance coverage. The nurse told me she would have the surgical/financial team contact us to discuss cost and scheduling options. I was then contacted later in the day by Yolanda. I was advised that the scheduled surgical procedure was fully covered by our insurance, and that the only out of pocket cost was the Natera genetic testing fee. We proceeded with the D&E procedure. Based on this discussion, I did not expect to receive a bill for this procedure other than the cost of the Natera testing. I had talked with an individual prior to the procedure that I was told was able to check insurance coverage/cost. She seemed to be looking through my policy on the other end of the phone, confirming Independence Personal Choice - saying, yes you are covered. I did not realize I would have to double check the accuracy of information provided by Penn REI facility with my insurance provider. Penn charged $7,694 with our insurance only covering $4,163.11. The out of pocket cost $3.530.89 - incredibly expensive and unexpected. We had been told this would be fully covered - no out of pocket cost. Had we been given accurate information on insurance coverage and cost of this procedure, we would have elected medical management or sought care at another, more affordable facility for the D&E procedure. The lack of transparency for cost impacted our ability to give informed consent to a surgical procedure. We followed up with Penn REI financial team - initially Tamera, then Nichelle, and most recently Maura. All apologized for the miscommunication but are devoid of a realistic solution or accepting any responsibility as a facility. They stated that it is our responsibility to pay the surprise bill cost. I was informed by them that Yolanda is not actually part of the financial team, so I should've been speaking with someone else within their department to get more accurate information. I'm not sure how I was supposed to know that. They also told me I should have reached out directly to my insurance company to see what the potential coverage would be - which had I been told at that time that their team was unsure of the answer or incapable of providing the correct information, I would have promptly done so. Unfortunately, I was given a false sense of security that I had spoken with the correct person and had no way of knowing that the information provided was wrong. The "solution" provided to us from this facility (Tamera, Nichelle, and Maura) was to get an interest-free payment plan set up to pay the full bill and to file a claim with Centers for Medicare & Medicaid Services under the No Surprises Act. Additionally, we have been threatened any further care such as future embryo transfers would not be possible if we have not paid off this bill or set up a payment plan. This is callous and heartbreaking. We have already spent over $20,000 out of pocket with Penn. We should not be financially responsible for an expensive mistake made by a Penn employee. All medical team members at Penn REI that we have discussed this with (several nurses) are very sympathetic and horrified about this miscommunication, but they have no power to help. Going through infertility and miscarriages is hard enough - but Penn REI’s financial team has made this an even harder experience. I hope no one else has to go through this, which is why I have written this review. I would not be surprised if this is a common problem with how the financial team has responded to our concerns. Please go elsewhere so you don’t risk being in the same situation as us.